We are delighted to provide you with legendary service in a calm and atmosphere that inspires serenity. We offer the following policies to help us attain this goal.
Scheduling and late arrivals:
We do not overbook clients. For each person is valuable in the Land of Beauty. Therefore if you arrive late your service will be delivered for the remaining time of scheduled service at full price.
This allows us to respect your need for relaxation, the time of our next client, and the technician that is prepared to service you at the scheduled start time.
Cancellation Policy for on site and mobile services:
We respect your time and it is vey important that every moment is reserved for you.Your appointments are very We value your business and respectfully ask for 72 hours notice for all cancellations. For appointments that require a deposit, cancellations made with less than 48 hours notice will be charged 50% of the total amount of services scheduled. Cancellations made with less than 24 hours notice will be charged 100% of the total amount of services scheduled.
We recognize that your time is valuable, as is the time of our staff and other clients, and have implemented this policy for this reason. Please understand that when you give limited notice to cancel an appointment, we miss the opportunity to fill that appointment time, and clients on our waiting list also miss the opportunity to receive services. In addition there are times when our technicians travel from far distance specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
*Parties of 2 or more and/or persons with services totaling more than $200 will be charged 100% of the total of scheduled services for cancellations made with less than 72 hours notice.*
Text and Email Confirmation
As a courtesy, we try to text/email to confirm your appointments one days prior to your appointment date. However, if we are unable to make this connection or are re unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
Mobile party planning from start to finish:
Would you like to have the Spa to yourself? Would you like catering services? Would you like to upgrade or add additional services to your package? We are happy to oblige. Please inquire with our events coordinator.
For parties of two or more, please be advised that you will need to cancel 72 hours in advance to avoid charges.
A 15% gratuity will be added to all spa parties and packages. Further gratuities may be given at your own discretion.
Gratuity is always appreciated:
Gratuities are always welcome and are not included in the price of services except when noted for booking parties and multiple services. If you are unsure if your pre-paid package includes gratuity, please inquire with the front desk receptionist.
Your privacy is our priority:
Respect for your comfort and privacy is our primary concern. Although body treatments typically require complete removal of your clothing, you will be offered a wrap when possible and always covered with a sheet at all times. Our staff is trained to respect boundaries and use proper draping techniques, so you will never be exposed. Undergarments may be worn if you prefer; speak with your therapist if you have questions prior to beginning of service.
If you have some anxieties about being nude during your service, please ask the receptionist about treatments where you can keep your clothes on, like reflexology, chair massages, and facials, and nail care services.
Scheduling and late arrivals:
We do not overbook clients. For each person is valuable in the Land of Beauty. Therefore if you arrive late your service will be delivered for the remaining time of scheduled service at full price.
This allows us to respect your need for relaxation, the time of our next client, and the technician that is prepared to service you at the scheduled start time.
Cancellation Policy for on site and mobile services:
We respect your time and it is vey important that every moment is reserved for you.Your appointments are very We value your business and respectfully ask for 72 hours notice for all cancellations. For appointments that require a deposit, cancellations made with less than 48 hours notice will be charged 50% of the total amount of services scheduled. Cancellations made with less than 24 hours notice will be charged 100% of the total amount of services scheduled.
We recognize that your time is valuable, as is the time of our staff and other clients, and have implemented this policy for this reason. Please understand that when you give limited notice to cancel an appointment, we miss the opportunity to fill that appointment time, and clients on our waiting list also miss the opportunity to receive services. In addition there are times when our technicians travel from far distance specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
*Parties of 2 or more and/or persons with services totaling more than $200 will be charged 100% of the total of scheduled services for cancellations made with less than 72 hours notice.*
Text and Email Confirmation
As a courtesy, we try to text/email to confirm your appointments one days prior to your appointment date. However, if we are unable to make this connection or are re unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
Mobile party planning from start to finish:
Would you like to have the Spa to yourself? Would you like catering services? Would you like to upgrade or add additional services to your package? We are happy to oblige. Please inquire with our events coordinator.
For parties of two or more, please be advised that you will need to cancel 72 hours in advance to avoid charges.
A 15% gratuity will be added to all spa parties and packages. Further gratuities may be given at your own discretion.
Gratuity is always appreciated:
Gratuities are always welcome and are not included in the price of services except when noted for booking parties and multiple services. If you are unsure if your pre-paid package includes gratuity, please inquire with the front desk receptionist.
Your privacy is our priority:
Respect for your comfort and privacy is our primary concern. Although body treatments typically require complete removal of your clothing, you will be offered a wrap when possible and always covered with a sheet at all times. Our staff is trained to respect boundaries and use proper draping techniques, so you will never be exposed. Undergarments may be worn if you prefer; speak with your therapist if you have questions prior to beginning of service.
If you have some anxieties about being nude during your service, please ask the receptionist about treatments where you can keep your clothes on, like reflexology, chair massages, and facials, and nail care services.
